General Order Info

ordering from stock

Minimum order is €25 Euro, excluding VAT and shipping.
• I do not offer dealer discounts.
• If you’d like to make a purchase, click the Shop Now link and you will be taken to my webshop.

payment options

Full payment must be received in advance of shipment.
I only accept payment in Euro (€). I cannot provide exchange rate information.

PayPal
My webshop only accepts PayPal payments in Euro but ordering and paying with PayPal is super easy.
A direct transfer to my German bank account is the only non-PayPal payment option. Send me an email if you do not wish to use PayPal and I will reply with my bank information.

save your receipt!

Should you ever need to return your purchase to me, you MUST include a copy of the original receipt to avoid German Customs’ charges.

shipping

Shipping costs are additional to the purchase price and must be paid by the buyer. Shipping is per order not per item!

• Shipping within Germany is €7 (€5.88 + 19% German VAT) via DHL Insured Package.

• Shipping to other destinations is via German Post Registered Airmail costing €12.50 (€10.50 + 19% German VAT) to all EU countries except Germany and €12.50 Flat Rate the the USA, Canada and all other destinations to which I ship. Delivery usually time is normally 4-14 days and is trackable online for orders to most countries.

Shipping costs will be added to your order at checkout! Most orders ship within 72 hours of payment. Normally I ship twice a week, Tuesdays and Fridays. If there will be any delay, I will let you know via email and you can cancel the order for a full refund is you prefer not to wait.

customs regulations & fees

The buyer is responsible for any and all Customs duties or taxes which may be levied on the shipment. Additionally the buyer is solely responsible for determining whether or not any product purchased may be imported into their country. Check your local laws before you order!

Prices & VAT or Why Do EU Buyers pay more?

Prices in my webshop are Net prices and are directed at Buyers located outside the European Union (EU). I am required by law to collect 19% German Value Added Tax (VAT) on shipments to an address within the EU. VAT means “national sales tax” for those unfamiliar with the term. Buyers outside the EU do not have to pay German VAT. It’s that simple! If your shipping address is within the EU, German VAT will be added to your order at checkout!

sharpening & repair

Normally I will sharpen any knife I made free of charge. Please contact me for further details before sending in your knife and be sure to include return postage with the knife. Never ship a knife in an envelope, always pack it securely in a box, including some type of edge protector or sheath.

I will repair any knife or WilkinsGRIP product I’ve made that gets worn, broken or damaged. This means doing my best to restore it to the condition it was in when it left my shop. Please contact me with pics and complete info and I will try to give you an overview of the costs before you send in your knife. Warranty repairs are of course free. I do not work on knives I didn’t make.

parts for Spyderco and Benchmade knives

I cannot supply spare parts (including screws) or provide service for Spyderco and Benchmade knives. You will need to contact them directly.

order pick up and visiting my workshop

I operate exclusively online and do not have a store. The physical address on this website is for postal deliveries only, please do not come by and ring the bell. My workshop is not at that address. Additionally, insurance regulations and time constraints prohibit visitors in the actual workshop. Thanks for your understanding.

Facebook and Instagram

I do not operate a mailing list because of the incredible amount of time it requires. I post current info and new products on my Facebook Page or to Instagram where my user name is @wilkins_knives. Please visit one or both and choose Like or Follow to stay in the Loop. My old Google News Blog is pretty much phased out.