Payments

Payments made through my webshop must be made with PayPal in Euro. Be sure your address info with PayPal is correct, I can ONLY ship to a confirmed PayPal address. Contact PayPal for information regarding exchange rates. If you cannot use PayPal and wish to make a purchase, I can accept bank transfers. Please email me for details.

Returns

Products purchased from stock may be returned for a refund of the purchase price within 14 days of receipt. No reason must be given, however the product(s) must be unused and in the same condition as received by the buyer. If you want to return anything, contact me asap for return instructions. I do not have to receive the item within 14 days of receipt but you must ship it out to me within 14 days of receipt. Once I receive the return, I will refund the purchase price of the product through PayPal. Shipping costs are not refundable unless the item was defective or the return is due to a mistake with the order on my part. Products custom made to order are not returnable unless defective.

Customs Regulations & Fees

The buyer is responsible for any and all Customs duties or taxes which may be levied on the shipment. Additionally the buyer is solely responsible for determining whether or not any product purchased may be imported into their country. Check your local laws before you order!

Prices & VAT (National Sales Tax) or “Why Do EU Buyers Pay More?”

Prices shown are net prices and are directed at Buyers located outside the European Union (EU). I am required by law to collect 19% German Value Added Tax (VAT) on shipments to any address within the EU. VAT means national sales tax for those unfamiliar with the term. Buyers outside the EU do not have to pay German VAT. It’s that simple! If your shipping address is within the EU, German VAT will be added to your order at checkout!

Sharpening & Repair

Normally I will sharpen any knife I made free of charge. Please contact me for further details before sending in your knife and be sure to include return postage with the knife. Never ship a knife in an envelope, always pack it securely in a box, including some type of edge protector or sheath.

I will repair any knife or WilkinsGRIP product I’ve made that gets worn, broken or damaged. This means doing my best to restore it to the condition it was in when it left my shop. Please contact me with pics and complete info and I will try to give you an overview of the costs before you send in your knife. Warranty repairs are of course free. I do not work on knives I didn’t make.

Order Pick Up & Workshop Visits

I operate exclusively online and do not have a store, making it impossible to pick up an order in person. No, I cannot meet you on a street corner! The physical address on this website is for postal deliveries only, please do not come by and ring the bell. My workshop is not at that address. Insurance regulations and time constraints prohibit visitors in the actual workshop.

Facebook & Instagram

I do not operate a mailing list because of the incredible amount of time it requires. I post current info on new and upcoming products on Facebook and Instagram. Please visit one or both and choose Like or Follow to stay in the Loop.

Custom Orders

I do not accept custom orders.

Save your Receipt

Should you ever need to return your purchase to me, you MUST include a copy of the original receipt to avoid German Customs’ charges.