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Kevin Wilkins

Order & Shipping Info.

Covid-19 Shipping Alert!

UPDATED 11th May, 2020: Shipping to the USA is now reduced to €35. DHL Premium remains the only USA shipping option.

The shipping pricing info below is not valid as of 27th March 2020. German Post / DHL will no longer ship goods to the USA as anything other than DHL Premium Air for which new rates apply. See the Covid-19 READ ME on my web shop for details including current shipping information and prices. Everybody stay safe out there and thanks to all my customers for your support

Returns

All orders from stock may be returned for a refund of the purchase price within 14 days of receipt. No reason must be given, however the product(s) must be unused and in the same condition as received by the buyer. Contact me via email within 14 days of receipt for further instructions if you would like to make a return. Once I receive the return, I will refund through PayPal. See the AGB Page on this site for complete details!

Customs Regulations & Fees

The buyer is responsible for any and all Customs duties or taxes which may be levied on the shipment. Additionally the buyer is solely responsible for determining whether or not any product purchased may be imported into their country. Check your local laws before you order!

Custom Orders & Future Production

I do not accept custom orders! Prices would start around €2500 if I did, so I don’t. I cannot provide any information regarding possible future production beyond what is on my Instagram and Facebook pages.

Prices & VAT (National Sales Tax) or “Why Do EU Buyers Pay More?”

Prices shown are net prices and are directed at Buyers located outside the European Union (EU). I am required by law to collect 19% German Value Added Tax (VAT) on shipments to any address within the EU. VAT means national sales tax for those unfamiliar with the term. Buyers outside the EU do not have to pay German VAT. It’s that simple! If your shipping address is within the EU, German VAT will be added to your order at checkout!

Sharpening & Repair

Normally I will sharpen any knife I made free of charge. Please contact me for further details before sending in your knife and be sure to include return postage with the knife. Never ship a knife in an envelope, always pack it securely in a box, including some type of edge protector or sheath.

I will repair any knife or WilkinsGRIP product I’ve made that gets worn, broken or damaged. This means doing my best to restore it to the condition it was in when it left my shop. Please contact me with pics and complete info and I will try to give you an overview of the costs before you send in your knife. Warranty repairs are of course free. I do not work on knives I didn’t make.

Order Pick Up & Workshop Visits

I operate exclusively online and do not have a store, making it impossible to pick up an order in person. No, I cannot meet you on a street corner! The physical address on this website is for postal deliveries only, please do not come by and ring the bell. My workshop is not at that address. Insurance regulations and time constraints prohibit visitors in the actual workshop.

Facebook & Instagram

I do not operate a mailing list because of the incredible amount of time it requires. I post current info on new and upcoming products on my Facebook Page or to Instagram. Please visit one or both and choose Like or Follow to stay in the Loop.

Save your Receipt

Should you ever need to return your purchase to me, you MUST include a copy of the original receipt to avoid German Customs’ charges.

Minimum Order Amount

Minimum Order is €25 Net, exclusive of shipping and VAT if applicable!

Shipping Charges

Shipping costs are additional to the purchase price and will be added to your order at checkout!

Within Germany

€7 (€5.88 + 19% German VAT) via DHL Paket.

To EU countries

exclusive of some islands and off-world areas is €15 (€12.61 + 19% German VAT) via DHL Paket up to 2 Kilos.

To Switzerland

€15 via German Post Warenpost International up to 1 Kilo and €25 via DHL Paket up to 5 Kilos.

To many other non-EU countries

€25 via DHL Paket up to 5 Kilos.

To the USA and Canada

€15 via German Post Warenpost International up to 1 Kilo or €350 value and €30 as DHL Paket up to 5 Kilos for shipments valued in excess of €350.

To the Russian Federation

€35 up to 5 Kilo via DHL Paket.

Most orders ship within 72 hours of payment.
If there will be any delay, I will let you know via email and you can cancel the order for a full refund is you prefer not to wait. I send out tracking numbers the day after shipping.